Shipping & Returns Policy

DELIVERY


ScoliFit will fulfil your order within two days of purchase and post your item via your selected shipping method.

Orders are processed and delivered Monday – Friday, except for national holidays. Please be aware that orders may experience longer processing and delivery times during holidays.

Orders cannot be delivered to PO boxes.

Australia
$10 Standard Shipping | 2-6 Business Days
$15 Express Shipping | Next Business Day Delivery

$20 Standard International Shipping | 6+ Business Days
$45 Express International Shipping | 2-4 Business Days

Please note: Australia Post is still experiencing delays due and may take usual than longer. Please track your item here.


RETURNS

  • All items must be returned within 30 days of receiving the order.
  • All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached.
  • Please note, you will not be credited the cost of delivery as part of your return, unless the item is faulty.
  • Refunds will be credited against your original method of purchase and will be processed in $AUD
  • Online orders must be returned by post.


HOW TO RETURN ONLINE PURCHASES
To return your online purchase, please follow the below steps:

  1. Contact customercare@scolifiit.com.au to obtain your Return Authorisation Number.
  2. We will email you your Return Authorisation Number, a Return Slip and a link where you can create a free return shipment (Australia only).
  3. Fill out the Return Slip in full.
  4. Repackage your item/s and enclose the Return Slip.
  5. Post the parcel back to us.

Once we receive your return, please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account. Please note postage is non-refundable. Please note all purchases made via the online store must be returned via the online store.


FAULTY RETURNS
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.

If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. This policy does not exclude or replace your rights under any applicable law.

Refunds for faulty or wrongly described merchandise will be processed once they have been inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.